Refund Policy for Royal Kitchen Restaurant and Delivery Food
At Royal Kitchen Restaurant, we strive to provide our customers with the highest quality of food and service. We understand that occasionally, situations may arise where you may need to request a refund. This Refund Policy outlines the terms and conditions under which refunds may be granted for restaurant and delivery food orders.
- Order Accuracy and Quality:
a. We take utmost care to ensure that your order is prepared accurately and meets our high standards of quality. However, if you believe that your order is incorrect or does not meet your expectations, please contact our customer support team immediately upon receipt of your order.
b. We may require photographic evidence or other relevant information to assess the validity of your claim. - Delivery Issues:
a. In the case of delivery orders, we rely on our trusted delivery partners to ensure prompt and accurate delivery to your specified location. If you encounter any issues with the delivery of your order, please contact our customer support team.
b. Refunds for delivery issues may be granted in situations such as late deliveries exceeding the estimated time, missing items, or damaged items. - Order Cancellations:
a. Once an order has been placed, it enters our preparation process, which begins promptly to ensure timely delivery or pickup. Therefore, we cannot guarantee order cancellations after the food preparation has started.
b. If you wish to cancel your order, please contact our customer support team as soon as possible. If the order has not entered the preparation process, we will make every effort to accommodate your request for a refund. - Refund Eligibility:
a. Refunds may be granted at our discretion, taking into consideration the specific circumstances and the validity of the claim.
b. Refunds may be provided in the form of the original payment method used for the order or as store credit.
c. In some cases, partial refunds or credits may be offered based on the nature and extent of the issue. - Exclusions:
a. We do not offer refunds for change of mind or if you decide you no longer want the food after it has been prepared.
b. Refunds will not be provided for issues resulting from customer negligence, failure to provide accurate delivery information, or failure to be present at the specified delivery location. - Requesting a Refund:
a. To request a refund, please contact our customer support team within 24 hours of receiving your order. Provide relevant details, including your order number, contact information, and a clear explanation of the issue.
b. Our customer support team will review your request and respond to you in a timely manner, typically within 48 hours.
Please note that this Refund Policy is subject to change without prior notice. We encourage you to review this policy periodically for any updates.
If you have any further questions or concerns regarding our Refund Policy, please don’t hesitate to contact our customer support team. We appreciate your understanding and cooperation.
Thank you for choosing Royal Kitchen Restaurant. We look forward to serving you soon!